Internet services followed by cable television topped consumer complaints in 2019 for Wyoming, Boone, Lincoln, Logan, McDowell, Mercer, and Mingo counties, according to West Virginia Attorney General Patrick Morrisey.
Telephone services drew the third most complaints in the southern counties.
Those were followed, based on the number of complaints received, by cell phone devices and services, used vehicle repairs, general sales, satellite equipment and service, automotive complaints, and collection agencies.
“Our office is charged with protecting consumers from a myriad of different types of scams and predatory business practices,” Morrisey said.
“These consumer complaints come in all shapes and sizes. Our Consumer Protection Division diligently reviews each complaint and works vigorously to bring each one to a just resolution,” he said.
The list is assembled from written consumer complaints filed with the Consumer Protection Division.
The results do not include phone calls from consumers who did not follow up with a written complaint.
Additionally, the tally does not include reports of scams.
Statewide, communications complaints, up from second last year, ranked as the top consumer issue, accounting for nearly one-fifth of all complaints filed.
Automotive and motor vehicle issues fell to second statewide, followed by home repair and remodeling services.
The attorney general is encouraging consumers to educate themselves about their rights and responsibilities so they do not encounter similar issues.
Though the list does not include scams, that issue remains a frequently reported consumer issue.
Morrisey warned consumers they should always be wary if a business uses high-pressure sales tactics, refuses to put terms in writing, or demands the consumer surrender personal information, such as a Social Security number or banking information.
Consumers who believe they may have been the victim of a scam or taken advantage of should contact the Attorney General’s Consumer Protection Division at 1-800-368-8808 or visit online at www.wvago.gov.